As part of the ongoing quality improvements of AtCor Medical Products and Services, below is a customer survey to provide us with feedback on AtCor Medical Products that you are using. Please complete the survey below and click on the Submit button. * Required Information
What is your System Serial Number? (5-digit number located at the bottom right hand corner of any SphygmoCor Report or displayed on the About option under the SphygmoCor Help menu)
What is the Serial Number of your Electronics Module? (located at the rear or beneath your Electronics Module)
Your contact details:
Name*
1. The AtCor Medical SphygmoCor System which I am using performs to specification: Strongly Agree Agree Neutral Disagree Strongly Disagree
If disagree, please explain:
2. The main operating feature of the SphygmoCor System (excluding software) that I like is:
3. The main operating feature of the SphygmoCor System (excluding software) that I dislike is:
4. The main operating feature of the SphygmoCor Software that I like is:
5. The main operating feature of the SphygmoCor Software that I dislike is:
6. When using the SphygmoCor software which Report screen do you most often use?: Detailed Clinical
7. What features would you add to or change on the SphygmoCor system to improve it?:
8. What type of patients do you typically use the SphygmoCor System on? Hypertensive Diabetic Renal Disease Hypercholesterolemic Stable Angina Heart Failure Used in Risk Assessment/Screening Device Other If Other, please specify:
9. Is the system being used clinically?: Yes No If Yes, a) Briefly describe how the system helps in the management of these patients. b) Describe the benefit offered to these patients: 10. Have you ever experienced any technical problems with the SphygmoCor System? Yes No If Yes, a) Has AtCor Medical provided suitable Technical Support? Yes No b) How many times have you required Technical Support? 1 2-5 5+ c) When requiring Technical Support I... Email Use Website Call Sales Rep/Distributor Call Head Office General Comments on Technical Support: 11. How often do you use the SphygmoCor System: Very Frequently (every day) Frequently (3-6 days/week) Occasionally (4-10 days/month) Rarely (<4 days/month) 12. Which parts of the AtCor Medical web site have you used? None (apart from customer survey) Products Clinicians Researchers Support Other Comments: 13. Would you like to be contacted to discuss any sales or support issues? Yes No 14. Additional Comments: Thank you for your time in completing this survey.
If Yes, a) Briefly describe how the system helps in the management of these patients.
b) Describe the benefit offered to these patients:
10. Have you ever experienced any technical problems with the SphygmoCor System? Yes No If Yes, a) Has AtCor Medical provided suitable Technical Support? Yes No b) How many times have you required Technical Support? 1 2-5 5+ c) When requiring Technical Support I... Email Use Website Call Sales Rep/Distributor Call Head Office General Comments on Technical Support: 11. How often do you use the SphygmoCor System: Very Frequently (every day) Frequently (3-6 days/week) Occasionally (4-10 days/month) Rarely (<4 days/month) 12. Which parts of the AtCor Medical web site have you used? None (apart from customer survey) Products Clinicians Researchers Support Other Comments: 13. Would you like to be contacted to discuss any sales or support issues? Yes No 14. Additional Comments: Thank you for your time in completing this survey.
If Yes, a) Has AtCor Medical provided suitable Technical Support? Yes No b) How many times have you required Technical Support? 1 2-5 5+ c) When requiring Technical Support I... Email Use Website Call Sales Rep/Distributor Call Head Office General Comments on Technical Support: 11. How often do you use the SphygmoCor System: Very Frequently (every day) Frequently (3-6 days/week) Occasionally (4-10 days/month) Rarely (<4 days/month) 12. Which parts of the AtCor Medical web site have you used? None (apart from customer survey) Products Clinicians Researchers Support Other Comments:
b) How many times have you required Technical Support? 1 2-5 5+
c) When requiring Technical Support I... Email Use Website Call Sales Rep/Distributor Call Head Office
General Comments on Technical Support:
11. How often do you use the SphygmoCor System: Very Frequently (every day) Frequently (3-6 days/week) Occasionally (4-10 days/month) Rarely (<4 days/month)
12. Which parts of the AtCor Medical web site have you used? None (apart from customer survey) Products Clinicians Researchers Support Other
Comments:
13. Would you like to be contacted to discuss any sales or support issues? Yes No
14. Additional Comments:
Thank you for your time in completing this survey.
